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Project: xHelp
Summary   News   Forums   Trackers   Bugs   Support  
Patches   Features   Docs   Files   CVS  

<div><img src="http://ackbarr.xoops.org/images/xhelp_slogo.png" title="xhelp" alt="xhelp" align="left" style="margin-top: 5px; margin-right: 5px;"/>xhelp is a user-friendly helpdesk / trouble ticket application for the XOOPS
portal system. Designed to work with XOOPS 2.0.6+.</div>
 
Trove Categorization

Short Name: xhelp
Registered: 2004-05-25 10:49
Activity Percentile: 100.00%
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developer info
Project Admins
ackbarr
Dave_L

Developers: 5 [ View Members ]
latest file releases
Package Version Release Date Notes / Monitor Download
xhelp0.78 BetaNovember 30, 2005Release Notes - Monitor This PackageDownload
Public Area

Trackers Trackers
 - Bugs
(26 open / 251 total)

 - Support Requests
(6 open / 20 total)

 - Patches
(5 open / 18 total)

 - Feature Requests
(41 open / 165 total)

 - Translations
(0 open / 1 total)

Forums Public Forums ( 1183 message(s) in 4 forum(s) )
Docs Documentation ( 3 document(s) )
 
latest news

xHelp 0.77 Released!

We are proud to announce that xHelp 0.77 is now available. This version adds a customizable staff index page, letting a staff member use a saved search on their front page. It also gives users the ability to upload more than 1 file with their ticket, and the ability to upload a file during a response. For a full changelog see the release notes. Release Notes: http://dev.xoops.org/modules/xfmod/project/shownotes.php?group_id=1058&release_id=802 Tar/Gzip Version: http://dev.xoops.org/modules/xfmod/project/showfiles.php?group_id=1058&release_id=802&dl=2013 Zip Version: http://dev.xoops.org/modules/xfmod/project/showfiles.php?group_id=1058&release_id=802&dl=2012

Brian Wahoff (Nov 16)

(2 Comments) [ Read More/Comment ]



Security bug announced, xhelp 0.71 released

In response to a security bug discovered by Brian Erdelyi @ SecurityHive.com that allowed users to view other users tickets, we have released xhelp 0.71 to address this issue. In addition we included a couple bug fixes for xhelp 0.7. All users are recommended to upgrade to the latest package. Changes in 0.71: 1. Fixed email activation link not being sent to new users (eric_juden) 2. Fixed uploading files with undefined mimetypes bug (eric_juden) 3. Fixed bug for ticket subject length being too short in edit ticket (eric_juden) 4. Fixed bug for fatal error while in staff profiles (eric_juden) 5. Security!!! Fixed bug for users being allowed to look at other user's tickets (eric_juden)

Brian Wahoff (Mar 30)

(1 Comment) [ Read More/Comment ]



Portuguese Language Pack Added

_Vlad_ sent us a note today that xHelp 0.7 has been translatated into Portuguese. We have added the Portuguese langugage translation files to the File Releases for 0.7 and have added the files to CVS. Thanks goes to _Vlad_ for the support!

Brian Wahoff (Jan 20)

(1 Comment) [ Read More/Comment ]



xhelp 0.7 released

The EPC module development team is proud to announce the immediate availability of [url=http://dev.xoops.org/modules/xfmod/project/showfiles.php?group_id=1058]xhelp 0.7[/url], encompassing several feature requests and bug fixes. All users are recommended to upgrade to the latest version. New Features: 1. Auto-create user profiles during ticket submission (eric_juden / ackbarr) 2. Improved Form validation during ticket / response submission (eric_juden) 3. Display available filetypes for upload (eric_juden) 4. [b]Customizable Permission roles for staff members[/b] (eric_juden) 5. Email template modifications (alanjuden) 6. Highlight overdue tickets (overdue time customizeable in options) (eric_juden) 7. Increased size of ticket subject to 100 characters (eric_juden) 8. Search for tickets by assignment in the staff view all tickets page (ackbarr) 9. [b]Ticket submission via POP3 Email[/b] (Nazar Aziz / ackbarr) 10. Ability to set default department (eric_juden) 11. Mail event log to track email submission problems (eric_juden) 12. Changed all database tables to lowercase (eric_juden) 13. PHP 5 support (eric_juden / ackbarr) For the full list of changes and instructions how to upgrade, please read the [url=http://dev.xoops.org/modules/xfmod/project/shownotes.php?group_id=1058&release_id=324]Release Notes[/url]

Brian Wahoff (Jan 03)

(0 Comments) [ Read More/Comment ]



Persian Language Pack Added

Irmtfan sent us a note today that xHelp 0.6 has been translatated into Persian. We have added the Persian langugage translation files to the File Releases for 0.6 and have added the files to CVS. Thanks goes to Irmtfan for the support!

Brian Wahoff (Dec 08)

(3 Comments) [ Read More/Comment ]



German Language Pack Added

Predator sent me a note today that xHelp 0.6 has been translatated into German by Feichtl. I have added the German langugage translation files to the File Releases for 0.6 and have added the files to CVS. Thanks goes to both for the support!

Brian Wahoff (Nov 13)

(2 Comments) [ Read More/Comment ]